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Terms & Conditions

CUSTOM SHOP ORDERS

ONCE YOUR CUSTOM SHOP ORDER IS PLACED IT CANNOT BE CANCELLED OR REFUNDED.

Custom Shop orders contain any of the following items:
• Custom Street Wear
• Custom Stage Wear
• Custom Swag
• Altered Pants
• Custom Add Ons and items with Custom Add Ons

Due to the nature of custom shop items, there is a lot of preparation involved in the production on your garment which begins as soon as you place your order. If you have any questions about a Custom Shop item that you wish to order or are unclear if the item you wish to order is considered a custom item please contact us at wornstar@wornstar.com to ask any questions that you may have PRIOR to placing your order. We are not liable for to answer questions or meet deadlines included in the order notes section of your custom order. That space is reserved for notes pertaining to your order.

Custom Shop orders are hand made and take on an average 2-6 weeks to ship out, but it could be longer depending on availability of materials to produce the item and work load in the custom shop at time you place your order. If you have an important event and need your item rushed please contact us at wornstar@wornstar.com to make sure we can meet your date. All custom work must be pre-paid in full before any work is begun. If we are not notified about a delivery date PRIOR to you placing your order and cannot meet that deadline, your order cannot be cancelled or refunded.


RETURN POLICY - CUSTOM SHOP ORDERS

ALL CUSTOM SHOP, CUSTOMIZED, OR ALTERED ITEMS ARE DEEMED FINAL SALE AND ARE NOT ELIGIBLE FOR REFUND.

Custom Shop orders contain any of the following items:
• Custom Street Wear
• Custom Stage Wear
• Custom Swag
• Altered Pants
• Custom Add Ons
• Sleeveless Street Wear

If you have any questions about a Custom Shop item that you wish to order or are unclear if the item you wish to order is considered a custom item please contact us at wornstar@wornstar.com to ask any questions that you may have PRIOR to placing your order.


RETURN POLICY - STREET WEAR, STAGE WEAR, SWAG

Conditions for returns/exchanges:
• All items must be returned in a new, unworn, and unwashed condition and free of pet hair and smoke. All original tags and accessories, patches, accents, embellishments, buttons, zippers, etc. must still be attached.
• If you believe you have received a defective item, please contact us within 5 business days of the original shipment date. We cannot be responsible for items damaged in shipping or by recipient.

Returns
Wornstar Clothing does not accept items back for refunds – only exchanges. There are 3 reasons why we will accept an exchange:
1. The size of the item shipped does not match the invoice
2. The wrong item was shipped
3. The item was defective

If we shipped you a defective item, you must notify us within 5 business days of receiving the item in order to qualify for an exchange. If you do not provide us with proper notification within the allotted timeframe, we will not authorize your exchange. We do not refund shipping costs on exchanges unless we made an error. If we do make an error, we will refund your shipping costs up to $9.99 USD. All returns for exchanges are to be packed in the original packaging we shipped the items to you if available. Please include the original invoice (photocopy is ok) with the reason for exchange written on the invoice. We are not responsible for lost, stolen, or damaged packages. Once your package has been received and is processed you will be notified via email when it's shipped back to you. You are responsible for any shipping costs back to us including insurance. Custom items are not refundable. Please ask any questions prior to purchasing your item at wornstar@wornstar.com.

Exchanges
Please follow our return guidelines shown above when returning your product for exchange. Please note on the packing slip the item you are exchanging, the desired item, and the reason for exchange. For best results, please contact our customer service at wornstar@wornstar.com so we may assist you in getting the correct size or item. Our stock changes frequently, contacting us prior to your exchange is the best way to insure we have your desired exchange item in stock.

• Exchanges must be initiated within 5 business days of delivery date.
• The customer pays for shipping of the exchange back to our warehouse.
• We are not responsible for loss/damage in shipment. Please insure your items.
• Exchanges are shipped back to the customer using ground shipment.
• Shipment of your exchanged merchandise from our warehouse is paid by you unless we made an error with your original order.

Send your return or exchange to:
Wornstar Clothing
Attn: RETURNS
9240 Trinity Drive
Lake In The Hills, IL 60156

We can only accept returns/exchanges for merchandise purchased on Wornstar.com. For all other purchases, please contact the company where you originally purchased the item. Wornstar.com cannot accept returns/exchanges for items purchased at Wornstar retail dealers. Wornstar retail dealers cannot accept returns/exchanges for items purchased online at Wornstar.com or from any other online or third party Wornstar clothing resellers.

Clearance sale items, flash sale items and gift cards
Clearance sale items, flash sale items and gift cards are not eligible for returns or exchanges.

We do not refund original shipping costs on returns or exchanges.
International orders sent back due to not being claimed from customs, refused or non-payment of Duty/VAT are refunded at 50% of the product cost (for non-custom made items, custom items are not refunded) when the package arrives back at the shop. Shipping costs are not refunded on international returns. Unclaimed, refused or non-payment international packages can take up to 6 months to return back to our shop due to the nature of these returns.

Return policy abuse
Wornstar reserves the right to refuse service to any customer that abuses our return policy.


SHIPPING POLICY

All orders ship from the Wornstar Clothing Headquarters, Lake In The Hills, IL, USA. All orders placed on this site are subject to product availability and will be shipped according to Wornstar Clothing shipping policies.

We are not responsible for lost, stolen, or damaged packages. If you require special services such as faster shipping method, signature upon delivery, insurance, please contact us at wornstar@wornstar.com prior to placing your order to make payment arrangements for those services.

Processing and shipping times
Orders for in stock items usually ship in 2-3 business days. Custom Shop orders additionally require the time to produce the garment in our Custom Shop. Please see the information about Custom Shop turnaround times above. When you place your order, please allow time for processing in addition to the time it takes for the package to get to you once it has shipped. Once your order is shipped you will receive an email with any tracking information available - you can check order status by logging into your account. Please be sure that you correctly type your email when signing up for an account or placing your order.

Keep in mind that shipper service guarantee are suspended if delays are caused by bad weather or other disasters. We cannot refund shipping fees if your package arrives late due to any shipping delays along the package route. We cannot refund shipping fees if your package does not arrive or is delivered to another address due to customer mistyping their own information upon ordering.

We may not be able to ship to hotels, some mail forwarders and/or PO boxes depending on the location or if there are known issues with the location. Shipping may not be available to all locations.

USA SHIPPING
Wornstar Clothing ships via USPS (United States Postal Service) and FedEx. USPS is traditionally cheaper than other shipping options and does not provide detailed tracking information. If you require other shipping via UPS or other method, please email wornstar@wornstar.com prior to placing your order to organize shipping.

We do not offer drop shipping or blind shipment.

USPS Priority Mail is insured (up to $50) and trackable. Priority mail can take up to 3-5 business days, in the US, once shipped. USPS does not guarantee delivery times. USPS Priority Mail 1-day, 2-day and 3-day are service names and do not dictate transit time or delivery time. It is a transit time estimate for when the package reaches the post office.

USPS First Class is a cost effective but slower service.  This service is limited to small packages and some designs cannot ship using the USPS First Class service.  We recommend selecting Route Insurance at checkout if selecting USPS First Class. 

All of the quoted transit times are in business days, and do not include weekends, US holidays, etc.

INTERNATIONAL SHIPPING
International orders are shipped using DHL Express Worldwide, FedEx, UPS or USPS which is the US Postal Service. For postal orders, the packages are handed off to your country's postal service for 'door-to-door' delivery. For DHL, FedEx and UPS orders, the packages are delivered direct to door pending any applicable import tax payment.

Priority Mail Express International Service comes with tracking and is insured. It is more expensive but has expedited brokerage which means your package will zip through customs and has the added protection of $100 free insurance coverage. We've rarely had an express package lost (although sometimes it will be returned if the destination address is wrong), and it is recommended for international packages.

USPS First Class International is a cost effective but slower service.  This service is limited to small packages and some designs cannot ship using the USPS First Class service.  We recommend selecting Route Insurance at checkout if selecting USPS First Class International as there is no service insurance available directly from USPS when shipping First Class.  Transit time is 7-21 business days but can be longer depending on the final destination.  There is limited tracking once the package leaves the USA. Customs Clearance takes longer with First Class shipments.

DHL Express Worldwide comes with tracking/delivery confirmation, signature required and insurance. For most destinations, the transit time is 2-3 business days.

UPS and FedEx services vary depending on the service selected.  Transit time is an estimate unless an express service is selected.  

TAXES & DUTIES
• All custom fees, taxes and duties are the sole responsibility of the customer.
• The value of our package will be listed directly on your package or transmitted digitally as required by custom authorities.
• The release of your package is at the sole discretion of custom agents.
Due to customs processing, some packages may be delayed delivery.

Our shipping system is completely automated, and we cannot falsify customs forms. The customs forms will accurately describe the contents and cost of your order. We cannot mark orders as "gift", "sample", "educational" or lower the values.


WASHING INSTRUCTIONS

For all Custom Stage Wear designs, we recommend the following washing instructions:
• Please spot clean whenever possible.
• For best results please hand wash your garment in cold water and hang to dry.
• You may also wash in a washing machine in cold water inside out in mild detergent and on gentle cycle.
• Lay flat or hang to dry.
• Due to the hand dye process the colors may bleed so it’s best to wash the item separately from your other clothing. Do not bleach.
• Specific to Alloy Wash™, Frosted Suede Wash™, Smoke Wash™: The wash process is a stain and any mid to heavy detergent or detergent with stain removal will reduce and/or remove the wash from the pants.

The Custom Stage Wear washing instructions apply to designs that have been customized from our Custom Add-Ons section excluding inseam alterations to Street Wear/Stage Wear(non-custom) bottoms and sleeveless variations on Street Wear tops.

For Street Wear tops:
Tees, Work Shirts and Hoodies
• Wash cold water inside out in mild detergent and on gentle cycle.
• Hang dry or in dryer on low heat.

For Street Wear/Stage Wear(non-custom) bottoms:
• Wash cold water inside out in mild detergent and on gentle cycle.
• Hang dry or in dryer on low heat.

Garments with embellishments:
If your garment has embellishments like foil, stones, studs, hand stitching, hand cutting, extra patchwork, etc. we recommend hand washing in cold water using mild detergent, reshaping, and hanging to dry.

Wornstar Clothing is not responsible for any design being damaged, deteriorating or losing the effect of applied customization due to incorrect washing.


PRICING AND PAYMENT

Prices subject to change without notice. All prices are in US Dollars (USD). There is a currency conversion tool in the top menu that will allow you to view the site in several other currencies to make shopping easier. At checkout all prices will revert back to US Dollars for the final transaction.

Online prices, offers and selection may vary from our retail store and are subject to change.

You may pay for your orders with major credit cards issued in the United States of America. Currently, we accept Visa® MasterCard® Discover Card® American Express® Amazon Pay® Apple Pay® and PayPal.


VALIDATING YOUR ORDER

After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment and shipping address.


ORDER ACCEPTANCE/CONFIRMATION

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Wornstar reserves the right at any time after receipt of your order to accept or decline your order for any reason.


PRIVACY NOTICE

Wornstar Clothing is committed to respecting the privacy rights of online visitors to our Site. Wornstar Clothing also recognizes the importance of protecting information collected about you. While visiting the Wornstar site, we may ask you to register and/or provide information that personally identifies you, including but not limited to any name, address, telephone number, email address, birth date, credit card or payment information, or other information that could be used to contact you or any other identifying information that you may disclose to Wornstar for purposes of interacting with our site, including, for example, when you ask for information, enter a contest, order our products, or download material ("Personal Information"). If you choose to provide Wornstar with your Personal Information, it will permit us to make your use of our site and services more enjoyable. Wornstar uses your Personal Information to help you quickly find goods, services, or information on the site. There is a technology called "cookies" which can be used to provide you with tailored information from a web site. A cookie is an element of data that a web site can send to your browser, which may then store it on your system. Some Wornstar pages may use cookies so that we may better serve you when you return to our site. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. Wornstar may also track the domains from which this site is visited and use that data to analyze for trends and statistics for our own internal business purposes. Unless otherwise required by law, Wornstar does not disclose any Personal Information to third parties. However, Wornstar reserves the right to make exceptions, such as when we believe that an emergency, illegal activity or some other reasonable basis exists for notifying or providing such information to the appropriate authorities.


CONDITIONS OF USE

Product Display and Display Colors
The Wornstar site attempts to display product images shown on the site as accurately as possible. However, we cannot guarantee that the color you see matches the product color, as the display of the color depends, in part, upon the monitor or device you are using.


ERRORS ON OUR SITE

Prices and availability of products and merchandise are subject to change without notice. Errors will be corrected where discovered, and Wornstar reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Wornstar will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.


WEBSITE TAMPERING

Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited. Users may not modify, remove, delete, augment, or in any way change the content of the Wornstar web site. Content included on or comprising the Wornstar site including information, data, software, photographs, typefaces, sounds and other material is protected by copyright, trademark, patent or other proprietary rights.


LIMIT OF LIABILITY

The Wornstar web site is provided on an “as is” and “as available” basis. The owners of Wornstar cannot warrant that use of the Wornstar site will be uninterrupted or error-free. Every effort is made to be sure the content of the Wornstar web site is accurate and complete. However, the owners of Wornstar do not warrant the accuracy, integrity or completeness of the content provided. No oral advice or written information given by Wornstar or its Associates shall create a warranty. Under no circumstances shall the owners of Wornstar or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the Wornstar site, including but not limited to reliance by you on any information obtained from the Wornstar site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. Any user hereby acknowledges that this paragraph shall apply to all content and merchandise.


USERS AGE 13 OR UNDER

The Wornstar site is intended for use by individuals 13 years of age or older. Children under the age of 13 should get the assistance of a parent or guardian to use this site. Wornstar is concerned about the safety of our children when they use the internet. Consistent with the Children’s Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13. If we become aware that a subscriber is under the age of 13, we will remove his or her personal information from our files.


POLICY ABUSE/SOCIAL MEDIA ABUSE/BULLYING

Wornstar reserves the right to refuse service to any customer that abuses any of these terms. Wornstar reserves the right to refuse service to any customer that bullies or abuses Wornstar, our employees, dealers, artists, customers, affiliates, sponsors, etc. on social media, via email, via phone or any other public website. Wornstar reserves the right to refuse service to any customer that uses online reviews or posts as a form of extortion or slander.

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