Returns

RETURN POLICY

If you are unsatisfied with your purchase and wish to return, please see below for our guidelines and procedures:

• To start a return, please access our customer portal. 
• You may return most items within 30 days of the original purchase.
• All items must be returned in a new, unworn, and unwashed condition and free of pet hair and smoke. All original tags and accessories, patches, accents, embellishments, buttons, zippers, etc. must still be attached.

RETURN PROCEDURE

1. Contact customerservice@wornstar.com with your order number and, the problem with your order, and whether you are requesting a return for exchange or store credit.
2. Send return items to:

   Wornstar Clothing
   
Attn: RETURNS

   540 North Bullard Avenue
   Suite 24
   Goodyear, AZ 85338
   USA
3. Eligible return items will be inspected and processed within 5-7 business days of receiving the return. Exchanges and store credit may be processed for the customer in this time. Store credit will be issued in the form of a gift card sent to the email on the original order.

• Returns are only accepted for size exchange or store credit.
• You are responsible for shipping of the return unless the product shipped to you was defective or incorrect.
• For defective/incorrect items that are returned, Wornstar will verify the product was defective or incorrect when we receive it.
• Please insure your items. We are not responsible for loss/damage in shipment.
• Authorized returns must be sent back within 5 business day of the return authorization to qualify for an exchange or store credit.
• If you are returning for a reason other than a size exchange or if the requested size is out of stock, a store credit will be issued.
• Store credit is issued on the purchase price of the item only.

We can only accept returns/exchanges for merchandise purchased on or official website Wornstar.com. For all other purchases, please contact the company where you originally purchased the item. Wornstar.com cannot accept returns/exchanges for items purchased at Wornstar retail dealers. Wornstar retail dealers cannot accept returns/exchanges for items purchased online at Wornstar.com or from any other online or third party Wornstar clothing resellers.



If you believe you have received a defective or incorrect item, please contact us within 5 business days of the original delivery date. We cannot be responsible for items damaged in shipping or by the recipient.

Items Not Eligible For Return:

• Custom and customized items
• Gift Cards
• Clearance items
• BOGO & Flash Sale items

If you have any questions about a Custom Shop item that you wish to order or are unclear if the item you wish to order is considered a custom item please contact us at customerservice@wornstar.com to ask any questions that you may have PRIOR to placing your order.