FAQs

You can return most items within 30 days of purchase for a size exchange or store credit; we don't offer refunds. Items must be new, unworn and unwashed, with all original tags attached. Custom and customized items (including anything with Add Ons), gift cards, clearance, BOGO and flash sale items can't be returned. Full details, including how to start a return, are in our Return Policy.

In-stock items ship within 1-2 business days. Alterations, Add Ons and custom pieces take longer:

• Unaltered in stock items ship within 1-2 business days.
• In stock pants with an inseam alteration take up to 10 days to ship.
• In stock items with add-ons take up to 2-4 weeks to ship.
• In stock shirts with sleeveless alterations can take up to 10 days to ship.
• Custom items are hand made. Average production is 6-12 weeks depending on custom shop work load at time of placing your order.
• Contact customer service if you have a deadline to meet.
• Longer lead times may be necessary during high demand times.

Yes, we ship to most countries using FedEx, UPS or USPS. Enter your address at checkout to see the shipping options and cost for your country. Details are in our Shipping Policy.

Yes. Choose local pickup at checkout and collect your order from the Wornstar Store at 540 N Bullard Ave, Suite 24, Goodyear, AZ 85338. The store is open Monday to Friday, 10am to 4pm, and by appointment at other times.

Wornstar Clothing accepts Visa, Mastercard, Discover, AMEX, Amazon Pay, Apple Pay, Google Pay, Shop Pay, PayPal, and Venmo.

Yes. You can pay with PayPal or Venmo at checkout.

No. Please order online at wornstar.com, or shop in person at our store in Goodyear, AZ.

Yes. Choose Shop Pay Installments at checkout to split your purchase into smaller payments. Your order ships as normal; you don't need to finish paying first.

Check the size chart on each product page. Pants sizes are the waist measurement and tops are the chest measurement, both measured with the garment laid flat. Our full size chart is here.

Most Wornstar jeans have a 34" inseam. Starchaser jeans are 35" and Rampager jeans are 32". Many designs can also be lengthened to a 36" or 38" inseam with an inseam alteration, shown on the product page when it's available.

These instructions apply to Custom Stage Wear and any design customized with Add Ons (except inseam alterations on Street Wear and Stage Wear bottoms, and sleeveless versions of Street Wear tops).

• Spot clean whenever possible.
• For best results, hand wash in cold water and hang to dry. You can also machine wash inside out in cold water with a mild detergent on a gentle cycle, then lay flat or hang to dry.
• Wash separately: because of the hand-dye process, colors may bleed.
• Do not bleach.
• Do not iron or tumble dry, and don't hang dry outside in direct sunlight. Hang indoors on a hanger.
• Alloy Wash™, Frosted Suede Wash™ and Smoke Wash™ are a stain. Medium to heavy detergents, or any detergent with stain removal, will fade or remove the wash.

*Wornstar Clothing is not responsible for any design being damaged, deteriorating or losing the effect of applied customization due to incorrect washing.

For Wornstar Essentials and All Access Denim:

Spot clean whenever possible.

Wash cold water inside out in mild detergent and on gentle cycle. Hang dry or in dryer on low heat.

Do not iron or dry outside in sunlight.

*Wornstar Clothing is not responsible for any design being damaged, deteriorating or losing the effect of applied customization due to incorrect washing.

Waxed denim is stretch denim finished with a wax coating that gives it the look of leather. Our waxed jeans, including the Hellraiser and Rampager, are 98% cotton and 2% spandex, so they keep the stretch and fit of regular jeans.

For Wornstar Clothing Waxed/Coated Denim:

Spot clean whenever possible.

Wash cold water inside out in mild detergent and on gentle cycle. Hang or air dry only.

Only hang or air dry indoors.

*Wornstar Clothing is not responsible for any design being damaged, deteriorating or losing the effect of applied customization due to incorrect washing.

• MTO = Made at Time of Order (go in a queue at time of order).
• RTS = Ready to ship (these are listed in the size we have with measurements as available, and only offered in the size listed).
• One of a kind = One of a kind items are just that, one of a kind. These are not recreated in other sizes. Once they are sold, they are sold.

Custom orders on our website are hand made. Average production is 6-12 weeks depending on custom shop work load at time of placing your order. Contact customer service if you have a deadline to meet. Production could be longer depending on availability of materials to produce the item and work load in the custom studio at time you place your order. If you have an important event and need your item rushed please contact us to make sure we can meet your date and what the rush fee would be for your item. All custom work must be pre-paid in full before any work is begun.

If you’re looking to have something completely made from scratch or designed to your specs please email your request to customerservice@wornstar.com. Please provide details, reference photos and links, size needed, elements you’ll be providing, and completion date. We will respond with the answer after we review your request. These items can take a few weeks or several months to complete and will be quoted accordingly. All custom pieces require measurements from a professional tailor. The customer has to have all applicable rights and/or licenses to use provided artwork.

Custom items pictured in the gallery are previously made items and not all can be re-created. Please email customerservice@wornstar.com if you have questions about a gallery item.

Custom quote requests will be reviewed within one week and please be patient with our responses, as we are a very small shop. Your custom job must be paid in full before it can go in the queue.

Add Ons are paid customizations made to a garment in our Custom Chop Shop, such as inseam alterations, Smoke Wash™ and Alloy Wash™. The Add Ons available for each design are listed on its product page.

Designs with side lacing, side buttons or existing patchwork cannot be lengthened.

Designs that can be lengthened may include add-ons if available on the product page.

Yes, but prior to sending in a garment for an Add On, please contact customerservice@wornstar.com with a photo, description of the item and material type for approval.

No, Add Ons are exclusive to our shop and are not available for individual purchase.

Add Ons are considered Custom Stage Wear and take 2-4 weeks to make prior to shipping.

No. Items with Add Ons are customized, and custom and customized items can't be returned. If something arrives damaged or defective, see Damage & Defects below.

Yes, the Alloy Wash Add On can be used for the Jackets and Vests.

For orders with multiple designs including Add Ons, leave a note in the order notes box during checkout to make sure the correct Add On goes on the correct design. An email can be sent to customerservice@wornstar.com as well with the information.

At Wornstar Clothing, we stand behind the quality of our products and want you to love each and every purchase. That’s why all products have a 3 month warranty against manufacturing and material defects (outside of normal wear and tear).

• If an item arrives defective or incorrect, contact us within 5 business days of delivery.
• If purchased from our online store at wornstar.com, please contact customerservice@wornstar.com to start the process.
• Purchases made in-store or through participating retailers may only be returned to the store from which it was purchased. In-store purchases do not qualify for return by mail.
• Defects or damage caused by improper washing, care or usage do not qualify for replacement or store credit.

Please note that this information is intended for products purchased in the United States only.

Our warranty policy allows for the submission of one product per claim, with a maximum of three claims per consumer within a one-year period. This limit applies regardless of whether the claims are accepted or rejected. Please be aware that Wornstar Clothing reserves the right to modify or terminate this policy at any time without notice. Any claims exceeding the limit of three will not be accepted.

For each garment in your warranty claim, we ask that you send at least two images of the defect. Feel free to attach more than two – taking photos from different angles. In addition, we ask that you attach a photo of the size label found inside the garment (under the care label).

• The images you provide must be sharp and clear. The numbers found on the size tag must be legible.
• We ask that you send the pic as a JPG file, if possible.

If we can't process your claim from your photos, we'll send you instructions for returning the garment to our customer service team. Wornstar covers the return shipping for defective items.

You will receive an email confirmation that your new claim has been received.

Please allow 5-7 business days to process your claim.

We don't offer paid sponsorships or free clothing. Artists playing at least 80 live shows a year, or with national TV appearances scheduled, can apply for an artist discount by emailing artistrelations@wornstar.com. Please read the full requirements on our Artist Endorsements page before you apply.