All orders ship from the Wornstar Clothing warehouse, Goodyear, AZ, USA. All orders placed on this site are subject to product availability and will be shipped according to Wornstar Clothing shipping policies.
We are not responsible for lost, stolen, or damaged packages. If you require special services such as faster shipping method, signature upon delivery, insurance, please contact us at customerservice@wornstar.com prior to placing your order to make payment arrangements for those services.
Processing and shipping times
Orders for in stock items usually ship in 2-3 business days. Custom Shop or customized orders are hand made and take on an average 10-12 weeks to ship out, but it could be longer depending on availability of materials to produce the item and work load in the custom shop at time you place your order. When you place your order, please allow time for processing in addition to the time it takes for the package to get to you once it has shipped. Once your order is shipped you will receive an email with any tracking information available - you can check order status by logging into your account. Please be sure that you correctly type your email when signing up for an account or placing your order.
Orders that combine in stock items, custom shop items and/or pre-order items ship together when the order is complete. If you would like to split ship your order, please contact us at customerservice@wornstar.com for a shipping quote.
Keep in mind that shipper service guarantee are suspended if delays are caused by bad weather or other disasters. We cannot refund shipping fees if your package arrives late due to any shipping delays along the package route. We cannot refund shipping fees if your package does not arrive or is delivered to another address due to customer mistyping their own information upon ordering.
We may not be able to ship to hotels, some mail forwarders and/or PO boxes depending on the location or if there are known issues with the location. Shipping may not be available to all locations.
USA SHIPPING
Wornstar Clothing ships via USPS (United States Postal Service) and FedEx. USPS is traditionally cheaper than other shipping options and does not provide detailed tracking information. If you require other shipping via UPS or other method, please email customerservice@wornstar.com prior to placing your order to organize shipping.
We do not offer drop shipping or blind shipment.
USPS Ground Advantage is an economy service with no transit guarantee. Any estimate on the website is simply an estimate and does not dictate the actual time frame that the order will arrive.
Economy services use the next available lane and is the first to be delayed.
USPS Priority Mail is insured (up to $50) and trackable. Priority mail can take up to 3-5 business days, in the US, once shipped. USPS does not guarantee delivery times. USPS Priority Mail 1-day, 2-day and 3-day are service names and do not dictate transit time or delivery time. It is a transit time estimate for when the package reaches the post office.
USPS First Class is a cost effective but slower service. This service is limited to small packages and some designs cannot ship using the USPS First Class service. We recommend selecting Route Insurance at checkout if selecting USPS First Class.
All of the quoted transit times are in business days, and do not include weekends, US holidays, etc.
INTERNATIONAL SHIPPING
International orders are shipped using FedEx, UPS or USPS which is the US Postal Service. For postal orders, the packages are handed off to your country's postal service for 'door-to-door' delivery. For DHL, FedEx and UPS orders, the packages are delivered direct to door pending any applicable import tax payment.
Priority Mail Express International Service comes with tracking and is insured. It is more expensive but has expedited brokerage which means your package will zip through customs and has the added protection of $100 free insurance coverage. We've rarely had an express package lost (although sometimes it will be returned if the destination address is wrong), and it is recommended for international packages.
USPS First Class International is a cost effective but slower service. This service is limited to small packages and some designs cannot ship using the USPS First Class service. We recommend selecting Route Insurance at checkout if selecting USPS First Class International as there is no service insurance available directly from USPS when shipping First Class. Transit time is 7-21 business days but can be longer depending on the final destination. There is limited tracking once the package leaves the USA. Customs Clearance takes longer with First Class shipments.
DHL Express Worldwide comes with tracking/delivery confirmation, signature required and insurance. For most destinations, the transit time is 2-3 business days.
UPS and FedEx services vary depending on the service selected. Transit time is an estimate unless an express service is selected.
TAXES & DUTIES
• All custom fees, taxes and duties are the sole responsibility of the customer.
• The value of our package will be listed directly on your package or transmitted digitally as required by custom authorities.
• The release of your package is at the sole discretion of custom agents.
• UK orders under 135 GBP are charged 20% VAT at the time of purchase. Any additional clearance charges are the responsibility of the customer.
• UK orders over 135 GBP are charged Duty & VAT at the time of delivery.
Our shipping system is completely automated, and we cannot falsify customs forms. The customs forms will accurately describe the contents and cost of your order. We cannot mark orders as "gift", "sample", "educational" or lower the values.
